Client Access to Health Records
& Complaints

Our practice is committed to transparency and protecting your rights as a client.

 

CLIENT RIGHTS NOTICE

You have the right to:
✔ Request copies of your health records
✔ Know how to file a complaint
✔ Contact the licensing authority for this practice

​

Requesting Your Health Records

Clients may request copies of their medical or mental health records by submitting a written request to:

📧 Email: frontoffice@starfish-counseling.com
📞 Phone: (817) 459-2433
⏱ Requests are processed within the timeframe required by law.                                                

 **Fees may apply

 

Licensing & Regulatory Authority

Licensed Social Workers in Texas are regulated by the Texas Behavioral Health Executive Council (BHEC).

📍 Texas Behavioral Health Executive Council
🌐  https://bhec.texas.gov
📞 (512) 305-7700

 

Filing a Complaint
If you experience difficulty accessing your records or have a concern about your care, you may file a complaint with BHEC at:
🌐  https://bhec.texas.gov/discipline-and-complaints

 

 

This information is provided in accordance with Texas Health & Safety Code §181.105 (HB 4224).